Refund policy
RETURNS AND REFUND POLICY
Last updated: August 26, 2026
At Nexora, we want you to be satisfied with your purchase. This policy sets out the conditions applicable to returns, refunds, and claims related to products purchased from our online store.
1. RIGHT OF WITHDRAWAL
If you make a purchase as a consumer, you have the legal right to withdraw from your purchase within 14 calendar days from the date you receive your order, unless any legally established exceptions apply.
You are not required to provide a reason for exercising this right.
To request a return, you must contact our customer service team at:
The request must be submitted within the legally established period.
2. RETURN CONDITIONS
Products must be returned in a condition that allows their nature, characteristics, and functionality to be verified.
Whenever possible, the product should be returned with its original packaging, accessories, and any items included with the order.
The customer shall be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to examine its characteristics, functionality, and nature.
Certain products may be subject to exceptions to the right of withdrawal where provided for by applicable law.
3. INCOMPLETE OR MISSING PRODUCTS
If you receive an incomplete order, if any product is missing, or if there is any issue concerning the contents of the package, you should contact Nexora.com as soon as possible.
To process a claim concerning incomplete or missing products, it will be mandatory to provide photographs that allow the issue to be verified, including:
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A photograph clearly showing the order packaging or parcel.
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A photograph clearly showing the product(s) received.
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A photograph clearly showing the complete shipping label, including all visible information.
These photographs will be required to verify the issue with our team and, where applicable, with the shipping company or supplier.
If the requested photographs are not provided, Nexora.com may be unable to offer a replacement, reshipment, or additional shipment related to the claim, without prejudice to any rights legally granted to the consumer.
4. DIFFERENCES BETWEEN PRODUCT PHOTOS AND THE PRODUCT RECEIVED
The photographs used on Nexora.com may be for illustrative or reference purposes only.
Due to factors such as lighting, screen settings, manufacturing, presentation, or availability, there may be minor differences in color, finish, design, or appearance between the photographs displayed in the store and the product received.
Differences in appearance or resemblance between the actual product and illustrative photographs shall not constitute grounds for a claim, provided that the product received substantially corresponds to the characteristics and description offered in the store.
This provision does not limit the consumer's legal rights in cases where there is an actual lack of conformity of the product.
5. DEFECTIVE PRODUCTS OR LACK OF CONFORMITY
If you receive a defective or damaged product, or a product that does not correspond to what was purchased, you should contact our customer service team.
To facilitate the handling of the issue, we may request photographs, videos, the order number, and a detailed description of the problem.
Claims relating to defective products or lack of conformity will be handled in accordance with applicable consumer protection laws.
Where legally applicable, the consumer may request the remedies provided for under the applicable legislation.
6. REFUNDS
Where a refund is applicable, it will be issued using the same payment method used by the customer, unless another method has been expressly agreed upon.
In cases where the right of withdrawal is exercised, Nexora.com may withhold the refund until the returned products have been received or until the customer provides proof that they have been sent, as provided by law.
Where applicable, the refund will include the standard delivery costs paid by the consumer.
7. RETURN COSTS
In the event of withdrawal, the direct costs of returning the product may be borne by the customer where the customer has been informed of this in advance and where applicable law permits.
Where the return is due to a defective or incorrect product, or a lack of conformity attributable to Nexora.com, the applicable costs and remedies will be handled in accordance with the consumer's legally recognized rights.
8. PRODUCTS THAT CANNOT BE RETURNED
The right of withdrawal shall not apply to products or situations expressly excluded by applicable law.
Where a specific product is subject to an exception, this circumstance will be communicated to the customer when legally required.
9. HOW TO CONTACT US
To request a return, report an issue, or make any inquiry related to an order, you can contact our customer service team:
www.Nexoraarcade.com
Email: Danielricardodubets@gmail.com
When contacting us, we recommend providing your order number, briefly explaining the reason for your inquiry, and attaching any necessary photographs or videos when the issue concerns the contents or condition of the order.
10. ADDITIONAL INFORMATION
For any additional information or inquiries regarding returns, refunds, or issues with an order, please contact our customer service team at:
Our team will be happy to assist you.