Terms of service
TERMS AND CONDITIONS OF SALE
Last updated: August 26, 2026
Welcome to Nexora. These Terms and Conditions govern access to, browsing of, and use of the website, as well as the conditions applicable to the purchase of products offered through the online store.
By placing an order on Nexora.com, the customer declares that they have read, understood, and accepted these Terms and Conditions.
1. IDENTIFICATION OF THE OWNER
The owner of the Nexora.com online store is:
Business Name: Nexora
Email: danielricardodubets@gmail.com
Website: www.Nexoraarcade.com
This information shall be permanently available and easily accessible to users of the website.
2. PURPOSE
These Terms and Conditions govern the contractual relationship between Nexora.com and customers who purchase products through the online store.
Nexora.com reserves the right to modify these terms when necessary. The terms applicable to an order shall be those in effect at the time the purchase is made.
3. PRODUCTS
Nexora.com sells products intended for end consumers.
The characteristics, images, specifications, and prices of the products are displayed on their respective product pages.
Nexora.com will make reasonable efforts to ensure that images and descriptions accurately represent the products. However, minor differences in color, appearance, or presentation may occur due to screen settings, lighting, or manufacturer characteristics.
4. PRICES
All prices displayed on Nexora.com are expressed in euros (€) and include legally applicable taxes, unless expressly stated otherwise.
Shipping costs, where applicable, will be disclosed to the customer before completing the purchase.
Nexora.com reserves the right to change prices at any time. The price applicable to an order will be the price displayed in the store at the time the order is placed.
In the event of an obvious pricing error, Nexora.com may cancel the order, informing the customer and, where applicable, issuing a refund of any amount paid.
5. PLACING AN ORDER
To place an order, the customer must provide the information necessary to properly process the purchase and delivery.
The customer guarantees that the information provided is accurate, complete, and up to date.
Once an order has been placed, Nexora.com may send an order confirmation to the email address provided by the customer.
Receipt of an order confirmation does not prevent Nexora.com from cancelling an order in certain justified circumstances, such as obvious pricing errors, product unavailability, inability to deliver, or reasonable suspicion of fraud.
In the event of cancellation, the customer will be informed and, if payment has been made, the corresponding refund will be issued.
6. CASH ON DELIVERY (COD)
Nexora.com may offer Cash on Delivery (COD) for certain orders and delivery areas.
When the customer selects this payment method, the order amount must be paid to the carrier upon delivery, using the payment methods available for that service.
Nexora.com may establish certain conditions, limits, or additional costs associated with Cash on Delivery, which will be communicated to the customer before completing the order.
The customer agrees to receive the order and pay the corresponding amount.
If a Cash on Delivery order is unjustifiably refused or not received by the customer, Nexora.com may take legally permitted measures, including temporarily restricting future Cash on Delivery orders.
7. SHIPPING AND DELIVERY
Orders will be shipped to the address provided by the customer during the checkout process.
The customer is responsible for ensuring that the delivery information provided is correct.
Delivery times indicated on Nexora.com are estimates and may be affected by circumstances beyond Nexora.com's control, such as carrier issues, weather conditions, periods of high demand, public holidays, or force majeure events.
If an order cannot be delivered due to incorrect information provided by the customer, repeated absence, or unjustified refusal to receive the order, Nexora.com may contact the customer to seek a solution.
Nexora.com shall not be liable for delays exclusively attributable to third-party carriers, without prejudice to the consumer's legally recognized rights.
8. RIGHT OF WITHDRAWAL
In accordance with Spanish consumer protection legislation, customers acting as consumers generally have 14 calendar days to withdraw from their purchase without providing a reason.
The period begins on the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product.
To exercise the right of withdrawal, the customer must notify Nexora.com of their decision before the applicable period expires.
Notification may be sent by email to:
The product must be returned in accordance with the legally established conditions and, whenever possible, in its original packaging together with its accessories and documentation.
The consumer shall only be liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the product.
9. RETURNS
Once the intention to withdraw has been properly communicated, the customer must return the product within the applicable legal period.
Unless Nexora.com expressly offers collection, the customer may be responsible for the direct costs of returning the product where legally applicable and where the customer has been informed of this in advance.
Nexora.com may withhold the refund until the products have been received or until the customer provides proof of return, as legally applicable.
The refund will be issued using the same payment method used by the customer, unless another method has been expressly agreed upon.
Where legally applicable, the refund will include the standard delivery costs paid by the consumer.
10. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal shall not apply in cases expressly excluded by applicable law.
Among other cases, exceptions may apply to certain personalized products, goods that may deteriorate or expire rapidly, sealed products that are not suitable for return for health or hygiene reasons once unsealed, and other cases provided for by law.
Where an exception applies to a specific product, Nexora.com will inform the consumer before completing the purchase.
11. DEFECTIVE OR NON-CONFORMING PRODUCTS
Nexora.com shall be liable to the consumer for any lack of conformity existing at the time the products are delivered, in accordance with applicable law.
For new goods, the current statutory liability period for lack of conformity is three years from delivery.
Where a product has a lack of conformity, the consumer may request the remedies provided by law, including, where applicable, repair, replacement, price reduction, or termination of the contract.
Legally required remedies will be provided at no cost to the consumer where applicable.
To report an issue related to a warranty or lack of conformity, the customer may contact:
We recommend providing the order number, a description of the problem, and, where useful, photographs or videos that help identify the issue.
12. PRODUCTS DAMAGED DURING TRANSPORT
If the customer receives a package that appears to be damaged, they are advised to notify Nexora.com as soon as possible and retain the packaging and product to facilitate the handling of the issue.
Visible damage to the packaging does not remove the consumer's legal rights regarding lack of conformity of the product.
13. PRODUCT AVAILABILITY
Products are subject to availability.
If a purchased product is unavailable and cannot be supplied, Nexora.com will inform the customer and, where applicable, refund any amounts paid.
14. CUSTOMER SERVICE
For any questions regarding orders, products, returns, warranties, or issues, customers may contact Nexora.com at:
Email: danielricardodubets@gmail.com
Nexora.com will make reasonable efforts to respond to customer inquiries within a reasonable period.
15. LIABILITY
Nexora.com shall be liable for damages legally applicable where there has been a breach of its obligations.
Delays or inability to perform resulting from circumstances beyond Nexora.com's reasonable control shall not be considered breaches, without prejudice to the rights legally granted to consumers.
These terms shall in no event limit any mandatory rights granted to consumers under applicable law.
16. INTELLECTUAL PROPERTY
All content on Nexora.com, including text, images, logos, designs, graphics, visual elements, code, and other protected content, belongs to Nexora.com or their respective rights holders and is protected by applicable law.
The reproduction, distribution, modification, or use of such content without prior authorization is prohibited where legally required.
17. DATA PROTECTION
Personal data provided by customers will be processed in accordance with applicable data protection legislation.
Information regarding the processing of personal data, purposes, legal basis, retention, user rights, and other applicable matters is set out in the Nexora.com Privacy Policy.
18. COOKIES
Nexora.com may use cookies and similar technologies to ensure the operation of the website, improve the user experience, obtain statistics, and, where applicable, display personalized advertising.
The use of cookies will be governed by the applicable Cookie Policy, which will inform users about the cookies used and the available options for managing them.
19. APPLICABLE LAW
These terms shall be governed by applicable Spanish and European law.
Where the customer is a consumer, their rights under mandatory consumer protection laws shall be respected.
For any dispute, the competent courts and tribunals shall be those determined in accordance with applicable law, respecting any mandatory rules applicable to consumers.
20. MODIFICATIONS
Nexora.com may modify these Terms and Conditions when necessary to adapt them to legal, commercial, or technical changes.
Modifications will apply from the date they are published on the website and will not affect orders placed previously, except where legally applicable.
21. ACCEPTANCE OF THE TERMS
By placing an order on Nexora.com, the customer declares that they have read and accepted these Terms and Conditions, as well as the applicable Privacy and Cookie Policies.
Contact email: danielricardodubets@gmail.com