Shipping policy
SHIPPING POLICY
Last updated: August 26, 2026
At Nexora, we work to ensure that you receive your orders quickly and safely. Below, you will find all the information related to our shipping methods and delivery times.
1. DELIVERY TIME
The estimated delivery time for orders placed on Nexora.com is 24 to 72 business hours.
The delivery period begins once the order has been confirmed and prepared.
Orders placed during weekends or public holidays will begin processing on the next business day.
Although we always work to meet these delivery times, exceptional delays may occur due to circumstances beyond Nexora.com's control, such as carrier issues, adverse weather conditions, periods of high demand, public holidays, or other force majeure circumstances.
2. ORDER PROCESSING
Once an order is received, Nexora.com will proceed with its preparation and shipment.
The customer must provide a correct and complete delivery address, as well as a valid phone number when necessary to facilitate delivery.
Nexora.com is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
3. SHIPPING CARRIER
Orders will be delivered through shipping carriers selected by Nexora.
The carrier may contact the customer to coordinate delivery when necessary.
Once the order has been handed over to the carrier, the customer may receive tracking information when this service is available.
4. UNDELIVERED ORDERS
If the carrier is unable to deliver the order because the recipient is unavailable, they may make another delivery attempt or contact the customer to arrange a new delivery, in accordance with the carrier's service conditions.
If delivery cannot be completed due to an incorrect or incomplete address, or the customer's unjustified refusal to accept the order, Nexora.com may contact the customer to find a solution.
5. DELIVERY DELAYS
The usual delivery time is 24 to 72 business hours, but this period may be affected by exceptional circumstances beyond Nexora.com's control.
If a significant delay occurs, the customer may contact our customer service team at:
Our team will do its best to provide information about the status of the order and help resolve any delivery-related issue.
6. DAMAGED ORDERS
Upon receiving the order, we recommend checking that the packaging does not show any visible damage.
If the package has significant damage, the customer should report the issue to Nexora.com as soon as possible and keep the packaging and product to facilitate the handling of the claim with the shipping carrier.
This does not limit the consumer's legal rights regarding defective products or products that do not conform to the contract.
7. DELIVERY ADDRESS
The order will be shipped to the address provided by the customer during the checkout process.
Once the order has been shipped, any address modification will be subject to the availability and conditions of the shipping carrier.
The customer is responsible for checking that the information provided is correct before completing the order.
8. CONTACT
For any questions regarding shipping, orders, or delivery, you can contact us at:
www.Nexoraarcade.com
Email: Danielricardodubets@gmail.com
We will be happy to assist you with any issue related to your order.
Nexora — Fast and Secure Shipping.